Privacy Policy
Magtus Hardware
At Magtus Hardware(hereinafter referred to as “Magtus,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal data of our customers, architects, interior designers, trade partners, distributors, and website visitors.
This Privacy Policy explains how we collect, process, store, disclose, and safeguard your personal information when you visit our website www.magtus.co.in (the “Website”), use our digital services, download product catalogs or technical specifications, or engage with us for commercial inquiries and orders.
Data Controller and Contact Information
The entity responsible for processing your personal data (the Data Controller) is:
Categories of Information We Collect
Depending on how you interact with Magtus Hardware, we collect the following categories of information:
A. Information You Provide Directly
- Identity and Contact Data: Full name, business designation/title, company or firm name, type of business (e.g., dealer, fabricator, architect, interior designer, contractor, end consumer), billing address, delivery address, email address, and phone numbers.
- Commercial and Transactional Data: Details regarding requested quotes, purchase orders, products browsed or purchased (e.g., hinges, drawer systems, sliding solutions, handles, architectural fittings), warranty registrations, and payment confirmations. (Note: Payment processing is handled via secure third-party gateways; we do not store full credit/debit card numbers).
- Technical Inquiries and Customer Service:Information submitted via “Contact Us” forms, sample requests, dealer/distributor application forms, CAD/technical drawing download requests, and customer support tickets.
- Marketing Preferences: Your preferences in receiving newsletters, product launch announcements, trade show invitations, and promotional communications.
B. Information Collected Automatically
- Technical and Device Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, device identifiers, and network information.
- Usage and Analytics Data: Information about how you navigate and interact with our Website, including pages viewed, time spent per page, search terms used, links clicked, and referring websites.
- Cookies and Tracking Technologies: Small data files stored on your device to ensure core site functionality, remember your preferences, and analyze web traffic (see Section 6).
Legal Grounds and Purposes for Data Processing
We process your personal information only when there is a valid lawful basis to do so:
| Purpose / Activity | Type of Data | Lawful Basis |
|---|---|---|
| Catalog & Technical File Downloads(e.g., CAD data, dimension sheets) | Identity, Contact, Technical | Legitimate interests to provide requested product resources and evaluate product interest. |
| Quote Requests & Sales Fulfillment(processing orders, delivery, billing) | Identity, Contact, Commercial, Transactional | Performance of a contract or steps taken prior to entering into a contract. |
| Dealer / Distributor Applications | Identity, Contact, Business / Financial credentials | Legitimate interest and steps prior to contractual onboarding. |
| Customer Support & After-Sales Service(warranty claims, product support) | Identity, Contact, Transactional | Performance of a contract and legitimate interest in providing customer care. |
| Marketing & Product Updates(email newsletters, event invitations) | Contact, Marketing preferences | Explicit consent (opt-in) or legitimate business interest for existing trade clients (with opt-out rights). |
| Website Security & Performance | Technical, Usage Data | Legitimate interest to maintain platform stability, prevent fraud, and optimize user experience. |
| Statutory Compliance(tax records, invoices, legal obligations) | Transactional, Contact | Legal and statutory obligation. |
How We Share Your Data
We do not sell, rent, or trade your personal data. We share your information only under the following limited circumstances:
Service Providers and Processors
Trusted third-party vendors who assist in operating our business, including website hosting providers, cloud infrastructure services, CRM systems, IT maintenance, logistics and freight partners (for hardware deliveries), and email delivery services. All such vendors are bound by strict confidentiality and data processing agreements.
Authorized Distribution Network
Where appropriate to serve your query (e.g., product availability, localized installation services, or local quotations), we may route your contact details to an authorized Magtus regional distributor, dealer, or service partner in your area.
Legal and Regulatory Compliance
When required by law, court order, or governmental authority, or when necessary to protect our legal rights, investigate fraud, or enforce our Terms of Use.
Business Reorganization
In connection with any merger, acquisition, restructuring, or sale of corporate assets, customer data may be transferred as an asset under binding confidentiality terms.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:
Inquiry & Quotation Records
Retained for up to 2 to 3 years following the last active communication.
Commercial & Transactional
Retained for statutory periods mandated by commercial, tax, and accounting regulations.
Marketing Communications
Retained until you withdraw your consent or exercise your right to unsubscribe.
Web Log & Analytics Data
Anonymized or purged typically within 12 to 24 months.
Data Security
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, alteration, or disclosure. These measures include:
SSL / TLS Encryption
Secure Socket Layer (SSL/TLS) encryption for all transmitted data across our network.
Strict Access Controls
Access controls restricting data availability solely to authorized employees and contractors on a need-to-know basis.
Security Assessments & Firewalls
Regular security assessments, active firewalls, and secure modern hosting environments.
International Data Transfers
If your personal data is transferred across borders (for instance, to cloud servers or service providers located outside your home jurisdiction), Magtus Hardware ensures that appropriate safeguards are established, such as Standard Contractual Clauses (SCCs), adequacy decisions, or statutory-approved cross-border transfer mechanisms.
Your Rights and Choices
Depending on your jurisdiction (such as GDPR in Europe, DPDP Act in India, or state data laws in the US), you have specific statutory rights regarding your personal data:
Right to Access
Request confirmation and copies of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
“Right to be Forgotten”: Request deletion of your data where retention is no longer justified.
Right to Restrict / Object
Object to data processing based on legitimate interest or direct marketing.
Right to Data Portability
Request transfer of your data to another service provider in a structured, machine-readable format.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw your consent at any time without affecting past lawful processing.
To exercise any of these rights, email us at info@magtus.co.in. We will respond to verified requests within the statutory timeframe (typically within 30 days).
Links to Third-Party Websites
Our Website may contain links to third-party websites, such as trade associations, industry partners, or social media platforms. We do not control and are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal details.
Updates to This Policy
We may periodically revise this Privacy Policy to reflect operational updates, technological advancements, or regulatory changes. Any modifications will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.
Contact & Grievances
If you have any questions, concerns, or complaints regarding this Privacy Policy or how Magtus Hardware handles your data, please contact our Data Protection / Grievance Officer: